While proper attire is important in any office, professional dress in the medical office is crucial. Maintaining a professional appearance is the key to patient comfort and trust. Below is a 4-step guide to help navigate the pitfalls of dressing for the medical office.
First off, medical office personnel deal with patients at a very personal level. They have contact with the patient physically and they have general access to highly sensitive information such as health history and social security numbers. By presenting themselves professionally, office staff provide an environment that ensures patient confidence. Patients need to feel safe in the office and that their information is being handled respectfully and professionally.
- Cleanliness is next to Godliness. It is important to have a clean and well-maintained appearance. Cleanliness is paramount in a medical office. Unclean bodies and hair can be alarming for patients, but even simple things like ripped clothing, wrinkled clothing or improperly fitting clothing can project an environment that fails to take patient health and safety seriously. Meanwhile, meticulous dress and appearance help project the idea that cleanliness, orderliness and professionalism are important and therefore, so are patient health and safety.
- Accessories. Understated accessories including hair, nails, make-up and tattoos keep the focus on the patient and not on the staff. Drawing attention with large jewelry or visible tattoos can unintentionally project the idea that the patient is secondary. Also, extreme hair, excessive make-up and long nails can give patients the idea that their health and safety is not the primary focus in the office.
- Shoes. While many medical professionals spend hours on their feet, they should exercise care when selecting footwear. Especially for medical professionals in scrubs, shoes can stand out to patients so, it is important to make sure they are not only comfortable, but maintain a professional appearance. Dansko-style clogs are good examples of acceptable shoes, while snow boots, slipper-style shoes, Converse or other athletic shoes, Uggs, cowboy boots, and high heels are examples of shoes that should not be worn in a medical environment.
- Clothing. A medical professional should wear clothing that is classic, professional, and well-fitted. It should allow the employee to project confidence and professionalism, which will in turn provide patients with reassurance that their lives are in good hands. Clothing that is revealing, offensive (as in t-shirts with messages on them), or made of any material that either sheds (like sequins or glitter) or is not considered professional (like jeans, leather or spandex)should not be worn.
By dressing in a professional and timeless fashion, the employee allows for the focus to remain where it belongs, on the patient. Employees in the medical office should consistently review their attire to make sure it projects the idea, from the patient’s perspective, that the primary focus in the office is on the safety and comfort of its patients.
It isn’t what you say, it’s how you say it.
This is one of the cardinal rules of professional communication, and it’s important to remember. Think of the message you’re trying to convey as a passenger in a car. Pulling out your everyday language would be like showing up to a company event in a beat-up clunker with mismatched paint. It will get your point to the destination, but it won’t be well-received showing up in that ride. If you use professional language free of jargon, slang, and other colorful expressions though then it’s like you’re delivering your point in a sleek, shiny sedan. It’s obvious in your expression that you know what you’re talking about, and you’re here to work.
Nowhere is proper communication more important than it is in the doctor’s office. Not only do you need to put on a professional face for patients and co-workers, but what you say could quite literally alter someone’s life. So rather than using jargon to explain a medical decision to a patient, or a slang term to relate a patient’s problem to a doctor, it’s best to use the correct terminology.
It’s also important to dot your I’s and cross your T’s.
It isn’t just your spoken words either. With so much of the medical field depending on patient files it’s important for you to beable to express yourself in text as well. Every report, every chart, could be the key to the next doctor providing the right care. That’s why it’s so important for you to make sure your writing is legible and sensical, otherwise it could lead to serious problems down the line when someone whom you don’t know tries to interpret the guide you left behind.
For more information on the importance of professional communication in the doctor’s office simply contact us today!
A big part of any job is appropriate dress. While some companies will provide uniforms, many office jobs leave it to the employee’s discretion. Sometimes knowing what is appropriate is difficult, especially when you are trying to add some color or style to your daily wardrobe. Avidity Medical Design understands that success comes from both knowledge and appearance, and want to provide you with a clear list of things to avoid when selecting an outfit for the office. Even though they specialize in course creation for the medical field, they also offer advice on maintaining professionalism and other challenges in the workplace. Check out their blog for other great informative pieces!
Your outfit says a lot about you, especially when you are at work. If your clothes are don’t fit, have clashing colors, or obvious stains and smells, it lets people know work was probably not a priority for you. So when you’re evaluating clothes, avoid items that your are either hanging out of, swimming in, or are otherwise unflattering. Don’t forget that the sales staff are there to help you select items that fit and match appropriately. Take advantage of this if you are unsure! Likewise, the cleanliness of your clothing is just as important as your own personal hygiene, and even more so in a medical setting. Taking the extra step to clean and maintain your clothes sends a strong message to your employer and your clients.
Avoid clothes designed for working out or relaxing.
You’re work clothes need to be comfortable. Don’t be distracted by ill-fitting or otherwise uncomfortable clothing when youshould be focused on work. However, some items are just a bit too comfortable. Workout clothes are great for working out and everyone should have some comfy sweats for after work or the weekends. But when you dress like this at work, you’re sending a message similar to the previous point; that you don’t want to be there. If you could run a marathon or watch a marathon in what you’re wearing, don’t wear it to work.
Logos or other messages aside from work related
Try and avoid clothing that advertises for bands, beverages, designer companies, or have jokes and slogans written on them. It’s distracting, unprofessional, and sends a bad message to the customer. The exceptions are items that have company logos on them, or are related to office events, such as a company sponsored 5k run or picnic. Even then, such items should be reserved for a casual day, if applicable.
Keep your face friendly and approachable!
Your smiling face is your best attribute, letting patients and clients know that they are safe and welcome. While society’s views are changing on the issue of tattoos, piercings, and dyed/extreme hair and makeup, keep in mind that you’re representing your office and therefore have an image to upkeep. The rule is to cover up anything that might make a customer feel uncomfortable. Professional attire covers the majority of your body, giving you more than enough room for tattoos or piercings. When choosing a hairstyle, try to select one that can be tamed during the workday to look presentable. And makeup can be light and subtle in the office, to keep with the theme of a warm and welcoming office to the public. The best rule to keep in mind is to tone it down or cover it up!
Sheila McCray, the person behind Avidity Medical Design, wants to help turn good students into great professionals. She also works to design and create courses in instructional design for medicine and healthcare, medical course analysis and recommendations, and medical subject matter expertise. If you are interested in these services, contact Avidity Medical Design, and follow them on Twitter!
In the previous article, we looked at the benefits of Instagram from the standpoint of students. This article looks at how teachers can use Instagram as a powerful teaching tool in the online classroom. The power of Instagram creates meaningful online interactions between students and teachers, keeping both parties engaged and informed.
For instructors, Instagram makes it easier than ever to post reminders and notable factoids discussed during regular class time hours. Teachers can simply upload pictures of relevant material (such as textbook chapters, learning resources, etc.) to share with their students. Teachers can also post motivational memes and other encouraging photos that will help build solid relationships with students by promoting lighthearted exchanges of everyday information. Additionally, instructors may post review reminders to encourage students to stay on-track with their homework and/or with remembering notable items that might be present on a quiz or test.
In return, students can also provide valuable content for their instructors as part of this positive exchange. For example, students might post subject-specific pictures from their own lives that illustrate concepts explored in class. Additionally, students might provide a sort of “photo essay” for instructors, which is a practical, lighthearted way for instructors to gauge student progress on an infrequent basis. A teacher can post a relevant picture, and the class can post their thoughtful reactions to this picture using certain teacher-specific guidelines.
Of course, when it concerns Instagram and the online classroom (or any classroom for that matter), it is crucial for both teachers and students to remain professional in all of their interactions. It is equally important for instructors to check with higher education administration to fully understand any guidelines regarding acceptable social media activity.
Online healthcare courses are the norm for today’s budding medical students. Most students dread the boring, two-dimensional, rote learning of “online courses.” Online healthcare courses don’t have to take the inspiration out of learning. At Avidity, our courses are designed to engage and inspire you! What happened to hands-on anatomy, the engaging questions and answers in pathology or epidemiology? None of these topics are cut and dry – and that is what makes the study and practice of medicine so fascinating.
In a field that is constantly evolving and innovation, the way we learn and transfer that learning into the real world should bejust as exciting. Welcome to Avidity Medical Design, where we bring your online healthcare courses to vivid, vibrant life. Our courses are so uniquely engaging, so completely inspired, they smooth out the inevitable transition from book learning to on-the-spot clinical experience.
How do we do it? Here’s some insight into how to transfer your online training directly to the medical office:
The world of online healthcare course design is a lot bigger than most people realize. Why shouldn’t we be usingDreamweaver, Captivate, and Sharepoint in addition to introducing the standard medical software? Sheila D. McCray, MS, CCS, CCS-P, principal of Avidity Medical Design, holds certifications in all these applications and more. She brings her vast experience in medical coding and software design to bear in Avidity’s online health courses.
Captivating visuals of anatomy and biological processes brilliantly animated come to life before your eyes. Because Sheila holds a Master’s in Instructional and Performance Technology, the courses she designs for Avidity illuminate medical billing, coding, and statistics like you’ve never seen them before.
An engaged learner is a real-world doer
Because our online courses aim to engage all your senses, and to present information in new, innovative ways, you graduate with an internalized understanding of real-world, clinical applications of all your learning. It is not enough to memorize by rote. Medical offices are anything but predictable, rote, and routine! Avidity’s online healthcare courses transfer your engaged learning directly to your new medical career, doing what you love.
The more engaged you are with the material, the easier it is to transfer your training to the medical office. Contact us to get started with the most exciting online healthcare courses today!
When people think of Instagram in the classroom they typically think of problems students have goofing off on social media and sharing pictures and video when they should be paying attention to what the teacher is talking about. When it comes to online learning and the digital classroom though, Instagram might be a useful tool instead of a useless distraction.
For those of you not familiar with Instagram as a service, it’s a social media platform that specializes in sharing pictures and video both among Instagram users and within other social media platforms. For those whose entire classroom experience takes place over the Internet, the ability to quickly share images and video with classmates can be a necessity. Instructors may also find the video-sharing capabilities of Instagram to be beneficial for making announcements and for getting lectures into a student’s news feed.
The real power of Instagram isn’t the speed with which this media can be shared though; it’s that Instagram posts across different platforms. This means that someone can post an image or video once, and it will shoot across several different social media websites. This can be extremely useful for teachers, or for group projects when someone wants to make sure everyone sees an update, but that person doesn’t want to post and re-post the same content a dozen times.
Any technology that allows for faster, more streamlined communication across great distances is going to find a use in the online classroom. The key to Instagram is to use it to enhance the learning experience. For more information about social media and its place in the online classroom simply contact us today!