new healthcare job with doctors speaking in hallway

5 Ways to Be Successful on Your First Day on the Job as a Healthcare Professional

new healthcare job with doctors speaking in hallway

The first day on a job is stressful. You want to present yourself as responsible and enthusiastic. Here are five tips so you can make the best impression possible in your new healthcare position. 

Be On Time

Arriving late on your first day gives the wrong first impression. You want to start out on the right foot, and you want your immediate supervisor, as well as her manager, to know they made the right decision by hiring you, rather than another candidate with similar qualifications. So, give yourself some extra time when you start your commute. It is better to arrive too early than too late; if you arrive too early, you can always stop and grab a cup of coffee or pick up a breakfast sandwich if you need to kill some extra time. You will feel a lot calmer if you can start your day without feeling rushed. It is also a good idea to stay a little bit later if it looks like you are needed. There will be a lot to absorb and staying late shows you are a team player. 

Be Professional

People expect professional dress in the healthcare environment, especially if you work in management. So dress professionally. Also, it is important to interact with people in a professional manner. You want to look people in the eye, smile, give a firm handshake, and employ active listening. Refrain from joking around until you know people better. For more thorough recommendations, enroll in our course entitled, “How to Learn Professionalism in Healthcare (with REAL-WORLD Examples).”

Ask Questions

Don’t put too much pressure on yourself. You won’t learn everything the first day. There’s a lot to learn, in terms of the processes and procedures that you need to follow to do the job effectively, so go easy on yourself. Ask as many questions as you can think of, and keep a notepad nearby to write down the answers, so you don’t have to ask the same question twice after you receive the answer to your question the first time. You don’t want to pester your supervisor with questions but you do need to know what you are supposed to do. In addition, asking questions shows you are interested in learning the job. If you don’t have a notepad nearby, open your phone and add a note as a memo to yourself. When you compile a list of the questions that you asked, and the answers you received (and the person that gave you the answer in case there are any contradictions in the answers you receive), make a copy of your questions and answers and keep them all in a safe place.

Take A Break 

You will have an opportunity for a break at some point in the day. Although it may be tempting to skip the break (or skip lunch) in order to make yourself look committed, take the break and take lunch. Your first day on the job can be stressful and overwhelming, especially when you are working in the healthcare environment, and especially if your new job involves dealing directly with patients, nurses, physicians, and upper-level management. Use your break to regroup and relieve some stress during on your first day. Taking a short walk and some deep breaths are always a good idea. If co-workers ask you to go to lunch take advantage of the invitation. It is an opportunity to get to know people better and gain more information about the job you’ll be doing, other people that you will be working with, either directly or indirectly, the environment that you’ll be working in, and some things you can do get up to speed quickly with the job you’ll be doing.

Expect The Unexpected

You never know what your first workday might be like. Hospitals, clinics, and doctor’s offices are often busy environments where everything does not go as planned. So reach out to your supervisor if you need help, and be prepared to “go with the flow” when learning your new job, especially since your job might be slightly different than the job description posted online or in a newspaper ad.

The first day in a healthcare setting sets the stage for your work experience. Your attitude and preparedness go a long way toward achieving a favorable outcome. If you want to thrive in the world of healthcare, visit the Avidity Medical Design Blog to read more articles to help you succeed the first day on your new job in healthcare.

doctor examining woman in doctor's office

Everything You Need to Know About HIPAA

If you work in the field of healthcare, you’ve more than likely heard of HIPAA law. HIPAA stands for the Health Insurance Portability and Accountability Act of 1996. This law was put into place to protect the privacy and rights of patients and to safeguard patient medical information. Whether you work in the medical industry, or you just want to understand how your medical information is being protected and secured, you need to understand HIPAA law and how it affects the use of patient information and the transmission of electronic medical records.

What is HIPAA Law?

HIPAA was originally passed in the United States and signed into law on August 21, 1996. The main purpose of HIPAA is to protect and sevure patient medical data, as well as patient insurance information, and other personal information. There are three parts to HIPAA: The Privacy Rule, The Security Rule, and the Breach Notification rule. The Privacy Rule defines PHI, Protected Health Information, as “any information held by a covered entity which concerns health status, the provision of healthcare, or payment for healthcare that can be linked to an individual.” This rules was later updated on April 21, 2005, to address electronic Protected Health Information (ePHI). The Security Rule covers how patient information is protected. The third part of HIPAA, the Breach Notification Rule, pertains to what constitutes a breach of security and the steps that need to be taken if a security breach occurs and a patient’s medical information is illegally accessed. If you work in healthcare in any capacity, whether as a doctor, nurse, transcriptionist, receptionist, or even at home as a medical coder, medical writer, or medical claims examiner, you must comply with HIPAA privacy, security, and breach notification guidelines. Mandatory compliance means that anyone who works in the healthcare industry and has access to patient data must take any precautions that are necessary to remain HIPAA compliant.

What Are The Objectives of HIPAA?

HIPAA was created with the following objectives:

  • to “improve the portability and accountability of health insurance coverage” for employees between jobs
  • to combat waste, fraud and abuse within the healthcare and health insurance industries
  • to promote the use of medical savings accounts through tax breaks
  • to provide insurance coverage for employees with pre-existing medical conditions
  • to simplify health insurance administration

The Privacy and Security Rules were put into place to ensure that:

  • a patient has the right to control access to their own health information
  • a patient is not required to disclose information about any healthcare they receive that is privately funded
  • all healthcare providers take the necessary steps to determine how patient information is disclosed, whether the disclosure is in the form of physical documentation or electronic transmission
  • the patient grants permission to use their personal information for marketing, fundraising, or research purposes

Since HIPAA has changed the way that doctors, nurses, and staff handle patient medical records, insurance information, and personal data, let’s take a look at what you need to know about complying with HIPAA law, especially if you are interested in pursuing a career in healthcare.

How Do I Comply with HIPAA in the Medical Office?

If you are working in the healthcare field, or you’re thinking about working in the healthcare field, it’s important to comply with HIPAA in the medical office, as well as in your home office if you are working remotely. Here’s how to remain HIPAA compliant:

  • Keep patient records out of public reach. Make sure paper records aren’t left in open areas with public access. If the patient’s records are on a computer, make sure the monitor is facing away from a public area, or invest in a privacy screen. If the computer is in a public area, remember to sign off from your computer if you step away from your desk.
  • Be careful not to reveal personal information about patients to other patients, or to anyone else who is not directly involved with the patient’s healthcare.
  • Do not sell or otherwise release patient information to third parties. This violates HIPAA law.
  • Obtain consent from the patient themselves before releasing information to any unknown party, if someone other than the patient asks for the patient’s medical records or personal information.
  • Protect the unique access ID and password that you use to sign on to your PC, especially if you have access to individual patient charts. This is important to ensure that any information being accessed is accessed only on a need-to-know basis.
  • Ensure that you are only releasing PHI or ePHI to individuals with the right to access it – either the patient him or herself, their medical provider, or anyone the patient has allowed to have access to their medical records. Failure to comply with the HIPAA Privacy, and Security, and Breach Notification Rules places the healthcare organization – whether it is a doctor’s office or an insurance company – at risk of enforcement action which can include fines, loss of license, or loss of ability to provide insurance to patients. If an individual employee contributed to any violations, it also will put him or her at risk of disciplinary action, job loss, or even government fines. 

In summary, the important thing to remember is that patients trust their healthcare providers and staff to protect their privacy and treat their medical records and personal information with the utmost respect and discretion. Whether you are pursuing a career in the healthcare industry or you are already working in the healthcare field, consider enrolling in the course entitled “How to Learn Professionalism in Healthcare (with REAL-WORLD Examples!)” offered by Avidity Medical Design Academy. You might also consider the course entitled, “How to Read Your Own Medical Record (Learn What is in YOUR Medical Files!) ” learn more about HIPAA law from the patient’s perspective, as well as from the perspective of working in the healthcare field. Visit the Avidity Medical Design Academy website to enroll in each of these courses, as well as other courses that might help you become successful in the field of healthcare.


How to Work From Home in the Healthcare Industry

woman working in home office on computer

More managers than ever are offering employees the option of working from home. Whether it’s staying out of rush-hour traffic, being closer to your loved ones, or improving your work-life balance, there’s never been a better time to telecommute.

In this post, we’ll look at the steps you can take to work from home in the healthcare industry.  

Target the Right Industry

Before you start your search, make sure you have the right training in the right field. Not every industry is telecommute-friendly. Some industries allow you to work remotely, but in lower-paying positions with less specialized skills or required knowledge.

The healthcare industry represents the best of both worlds. The field of healthcare offers a variety of positions that require more specialized skills, and a greater degree of knowledge, in return for relatively high compensation, benefits, and schedule flexibility. 

Optimize Your Home Office (and Internet)

The key to working from home is treating your telecommuting position with the same level of responsibility that you would if you were working in the office. This means signing on to work at your scheduled start time, and adhering to your required schedule from your home office. The key to effective telecommuting also means responding to emails and instant messaging in a timely manner, and adhering to quality and productivity guidelines for the work that you are doing. While working from home can support a variety of workspaces and setups, two components you’ll need to have are a computer and a reliable Internet connection. You can only benefit from the flexibility of working from home if you have the tools necessary to communicate and complete each task on schedule.

Identify Your Options

The most common starting points when looking for remote positions are employment sites and job boards, using keywords such as “telecommute,” “remote,” and “work from home” in addition to the specific job you are interested in applying for, or the field of healthcare that you would like to explore. Some job boards offer only telecommuting positions, but they may be flooded with a large number of applicants. 

If you’re interested in working from home in the healthcare industry, we can help. Invest in yourself and improving your work-life balance by enrolling in our course entitled, “How to Make Money Working From Home in Healthcare (Full Time!).” Enroll now and get the course for the limited time offer of 50% off.

For more informative articles, visit the Avidity Medical Design Blog.

Professional Communication and Its Importance in the Doctor’s Office

It isn’t what you say, it’s how you say it.

This is one of the cardinal rules of professional communication, and it’s important to remember. Think of the message you’re trying to convey as a passenger in a car. Pulling out your everyday language would be like showing up to a company event in a beat-up clunker with mismatched paint. It will get your point to the destination, but it won’t be well-received showing up in that ride. If you use professional language free of jargon, slang, and other colorful expressions though then it’s like you’re delivering your point in a sleek, shiny sedan. It’s obvious in your expression that you know what you’re talking about, and you’re here to work.

Professional Communication in the Doctor’s Office

professional communication in a doctor's officeNowhere is proper communication more important than it is in the doctor’s office. Not only do you need to put on a professional face for patients and co-workers, but what you say could quite literally alter someone’s life. So rather than using jargon to explain a medical decision to a patient, or a slang term to relate a patient’s problem to a doctor, it’s best to use the correct terminology.

It’s also important to dot your I’s and cross your T’s.

It isn’t just your spoken words either. With so much of the medical field depending on patient files it’s important for you to beable to express yourself in text as well. Every report, every chart, could be the key to the next doctor providing the right care. That’s why it’s so important for you to make sure your writing is legible and sensical, otherwise it could lead to serious problems down the line when someone whom you don’t know tries to interpret the guide you left behind.

For more information on the importance of professional communication in the doctor’s office simply contact us today!