It isn’t what you say, it’s how you say it.
This is one of the cardinal rules of professional communication, and it’s important to remember. Think of the message you’re trying to convey as a passenger in a car. Pulling out your everyday language would be like showing up to a company event in a beat-up clunker with mismatched paint. It will get your point to the destination, but it won’t be well-received showing up in that ride. If you use professional language free of jargon, slang, and other colorful expressions though then it’s like you’re delivering your point in a sleek, shiny sedan. It’s obvious in your expression that you know what you’re talking about, and you’re here to work.
Nowhere is proper communication more important than it is in the doctor’s office. Not only do you need to put on a professional face for patients and co-workers, but what you say could quite literally alter someone’s life. So rather than using jargon to explain a medical decision to a patient, or a slang term to relate a patient’s problem to a doctor, it’s best to use the correct terminology.
It’s also important to dot your I’s and cross your T’s.
It isn’t just your spoken words either. With so much of the medical field depending on patient files it’s important for you to beable to express yourself in text as well. Every report, every chart, could be the key to the next doctor providing the right care. That’s why it’s so important for you to make sure your writing is legible and sensical, otherwise it could lead to serious problems down the line when someone whom you don’t know tries to interpret the guide you left behind.
For more information on the importance of professional communication in the doctor’s office simply contact us today!